Refund Policy

Effective Date: 10.04.2015

This Refund Policy ("Policy") governs the terms under which Slavic Romance ("Company," "we," "us," or "our") issues refunds to users ("you," "your," or "User") of the digital services and virtual products provided on our platform ("Platform").

By purchasing any product, subscription, or credit-based service through the Platform, you expressly acknowledge and agree to the terms set forth below.

1. Digital Nature of Services

All products and services offered on the Platform, including but not limited to virtual credits, subscriptions, and access to communication features, are considered non-tangible digital goods. As such, they are deemed used and consumed immediately upon delivery, and are not eligible for return or refund under standard consumer protection laws.

2. No Right of Withdrawal

Pursuant to applicable consumer law (including Article 16(m) of Directive 2011/83/EU), Users waive their statutory right of withdrawal upon the commencement of digital service delivery. By completing a purchase, you:

• Explicitly consent to immediate service execution;
• Acknowledge the forfeiture of any right to cancel or request a refund.

3. Non-Refundable Transactions

The following transactions are strictly non-refundable:

• Purchase of virtual credits
• Activation of chat access or private content
• Subscription charges (monthly, quarterly, annual, or lifetime)
• Unlocking of profiles, messages, photos, or media
• Any auto-renewals unless canceled before the renewal date

We do not offer partial refunds, unused credit recovery, or refunds based on user dissatisfaction with features, operators, or communication outcomes.

4. Exceptions (at Our Sole Discretion)

Refunds may be considered only in the following rare and exceptional cases:

• Duplicate transactions caused by system error
• Unauthorized use due to verified fraud or identity theft
• Technical failure that prevents delivery of purchased digital goods

All refund requests must be submitted to our support team at [Insert Contact Email] within 7 days of the original transaction. Supporting evidence may be required.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting our support team will be considered a breach of these Terms and may result in:

• Permanent suspension of your account
• Forfeiture of any remaining credits or services
• Blacklisting from our platform and affiliated networks

We actively defend all disputes using logs, timestamps, and digital delivery records.

6. Jurisdiction

This Refund Policy shall be governed and interpreted in accordance with the laws of [Insert Jurisdiction].

7. Contact

All refund-related inquiries must be submitted in writing to: [Insert Contact Email]

We aim to respond to all requests within 5 business days.

By proceeding with a purchase on the Platform, you affirm your understanding of and agreement to this Refund Policy.